Your SFG20 questions answered...

"Does Maximo have a client / contractor portal for logging jobs and collecting works orders?"
-Yes, Maximo does provide a client/contractor portal for the logging of jobs, collecting work orders and checking status. This is part of the service requester functionality.

"Can the API be set to ignore specific parts of the SFG Lines as some of the lines are not instructional they are guidance?"
-Yes. It is configured to achieve this. SFG20 content can also be modified and as customised schedule that can be transferred over the API

"Some assets (emergency lighting) require annual certification. Is there a plan to integrate such model certification to support the job pans?"
-SFG20 content can be modified and as customised schedule that can be transferred over the API. We would be happy arrange a demonstration to assist on the features with SFG20

"I take it a similar SFG20 API approach operates with other FM packages, e.g. Enterprise?"
-Yes, a similar approach to API integration can be used. BPD have significant experience integrating packages and can quote for such work if required (contact details below).

"Does Maximo Mobile solution allow assets and their references to be changed, or will it only allow moving of, or new assets to be added"
-Mobile is normally used by operators carrying out work on assets. A Maximo administrator will normally have authority to create assets - as that will often involve company standards for asset creation. This is normally done at desktop. However, moving of assets is supported by mobile. We also often carry out asset surveys with mobile – which enables new assets to be identified and base data to be loaded where none exists, for example, in a project where no asset information in spreadsheets is available. In that sense, new assets can be added - happy to discuss further as required.

"Is the Criticality based on the highest criticality in relation to the lowest frequency"
-No, the SFG20 criticality does not take into consideration frequency or intervention it is based on the impact of not performing task, we would be happy to arrange a demonstration to assist on the features with SFG20

"Can Maximo accept the xml file upload (downloaded from SFG20) in the absence of the API function?"
-This is not the most effective way of working - we did experiment with parsing the xml file but it was not as reliable as using the API. Also, if you are subscribing to the XML/PDF service, SFG20 will replace that subscription with the API service without charge upon request!

"When there is an update and they are sent through the API will it give an idea of how much more time will be require to complete the service?"
-This is a feature that can be easily added into Maximo! i.e a calculation can be made to identify if the overall time for a task has increased since the last version. This would require additional light configuration but can potentially become part of the standard offering.

"For Maximo user with numerous individual projects, can the API be made to be selective? That is not all projects to be updated automatically. There must be some control otherwise the updates may be applied globally . This may result in contractual non-compliance."
-Yes, an option can be enabled whereby the SFG20 PM is only applied to specific assets and not to others where bespoke PMs are appropriate or required, please get in touch if you'd like to know more.